Products & estimate production time:

PhotoBooks: 7-10 business days*

Canvas/ Framed prints: 10-15 business days* 

Large format prints 10x12" (25x30cm) and above: 10-15 business days

Photo Gifts( Puzzles/ Hardboard photo panels/ Coaster / Mugs/ Cushion): 3-5 business days

Standard photo size prints (2R-12R): 2-5 business days

Production time will start after receipt of payment and will be dispatched via Hong Kong post or SFexpress ( with tracking number) when ready. Online orders are available for pickup at TinTinPhoto shops (except standard photo size prints)**.

We do not guarantee on delivery dates as production varies depending on our partner print labs/ supplier's availability. We'll dispatch as soon as possible and try our best to meet the estimate production timeframe. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. 

For order tracking or status updates, please email directly to info@tintinphoto.com with the order number for inquiry. Do not call our retail shops for online order status as they do not have access to the progress. 

* Business days consist of Monday to Friday and exclude weekends and public holidays.

**Standard photo print sizes can be order directly in our shops for same day printing depending on quantity and in shop's traffic.